At Danos & Curole, Quality is defined as exceeding customers' expectations. As a Global Provider of Excellent Service, all employees continuously examine and improve their work processes.

Customer Service
• Create a culture of Customer Service by integrating customer service with all projects
• Determine customer expectations by listening to customers carefully and ensuring an understanding of their needs
• Foster a climate of continuous improvement where all processes are constantly evaluated for added value

Leadership
• Increased delegation to free up time from details for leadership activities
• Increase employee development to provide opportunity for employees and build performance
• Improve decision response time by solving issues at the lowest level possible

Reinforced Behavior
• Recognize and reward desired behavior to increase team alignment
• Recognize and reward efforts to create a culture comfortable with change

Employee Performance
• Develop employee performance standards modeling our top performers
• Develop policies and procedures for managers, peers and subordinates to recognize performance achievements